Return and Refund Policy
Kayshe 30-Day Free Return Policy
At Kayshe, we’re committed to ensuring that you love your lash experience. If you're not completely satisfied with your press-on lashes, we offer a hassle-free return policy to make it right.
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Eligibility for Returns: You can return any unopened and unused lash products within 30 days of your purchase. Items must be in their original packaging and in re-sellable condition.
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How to Initiate a Return: Contact our Customer Support team at [insert email or phone number] with your order details to begin the return process. Our team will guide you through the steps to ensure a smooth return experience.
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Return Shipping:
Australia: $15 return postage label fee
United States: $10 return postage label fee
We’ll process your refund within 5-7 business days.
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Refunds: Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund after we have completed our end.
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Exclusions: For hygiene reasons, we cannot accept returns on any products that have been opened or used.
We appreciate your trust in Kayshe and want to make sure you have a flawless experience with us! Please reach out if there’s anything we can do to help.