Return and Refund Policy

 

 

Kayshe 30-Day Free Return Policy

At Kayshe, we’re committed to ensuring that you love your lash experience. If you're not completely satisfied with your press-on lashes, we offer a hassle-free return policy to make it right.

  1. Eligibility for Returns: You can return any unopened and unused lash products within 30 days of your purchase. Items must be in their original packaging and in re-sellable condition.

  2. How to Initiate a Return: Contact our Customer Support team at [insert email or phone number] with your order details to begin the return process. Our team will guide you through the steps to ensure a smooth return experience.

  3. Return Shipping: 

    Australia: $15 return postage label fee 

    United States: $10 return postage label fee

    We’ll process your refund within 5-7 business days.

  4. Refunds: Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund after we have completed our end.

  5. Exclusions: For hygiene reasons, we cannot accept returns on any products that have been opened or used.

We appreciate your trust in Kayshe and want to make sure you have a flawless experience with us! Please reach out if there’s anything we can do to help.